Refunds & Cancellation

Your first week is genuinely free. Nothing is charged when you enrol, and if you cancel before the free week ends you pay nothing at all — no tuition, no registration fee, no cancellation charge.

We email you two days before the free week ends so the first payment is never a surprise.

You can cancel any time from your dashboard. There is no notice period, no cancellation fee and no minimum term.

Because tuition is billed weekly in advance, cancelling stops the next payment rather than refunding the current week. Your child keeps their place for the week you have already paid for, and we would love them to come to those classes.

If you are going away, or things are simply busy, pause rather than cancel. While paused you are not charged anything, and your child’s place is held rather than given away.

When you resume, billing restarts for the week you come back into and you are charged that week’s tuition at your usual rate. You are never charged for the weeks you were away.

The one-time registration fee appears on your first payment, after the free week. It covers setting your child up: their place in the class, their record, and their teacher’s preparation.

It is not charged at all if you cancel during the free week. Once charged it is not refundable, because the work it pays for has been done — but you only ever pay it once, and it is not charged again if you pause and come back later.

We do not refund or credit a class your child did not attend. The seat was held and the teacher was there, and with a class capped at fifteen that place could not be offered to another family.

If your child is going to be away for a while, pausing is almost always the better answer and costs you nothing.

If we cancel a class for any reason — the teacher is unwell, a technical problem, anything at our end — you are not charged for it. Where it falls inside a week you have already paid for, we credit it against your next payment automatically. You do not have to ask.

If you were charged in error, charged twice, or charged after cancelling, email us and we will refund it in full. We would rather return money that might have been ours than keep money that might not.

Refunds go back to the card you paid with and usually appear within five to ten business days, depending on your bank.

If a card is declined we email you and try again a couple of days later. Your child stays in class while we sort it out — we are not going to take a four-year-old out of their seat over an expired card.

If money is tight, tell us. We would much rather pause your billing for a while than lose your family.

Cancel or pause yourself from your account dashboard, or email ldlapreschool@gmail.com and we will do it for you. There is no retention script and nobody will try to talk you out of it.